Programme Director – 12-24 month contract
Rate £tbc – Outside IR35
North West 2-3 days per week/remote
Our client is in Higher Education and at the beginning of a Multiyear multi-million-pound programme to consolidate multiple existing CRM’s by implementing one new solution.
The new CRM (Salesforce or D365) will need to deliver 4 core functions as a minimum:
1. Student Application– customer journey from enquiry to onboarding as a student
2. Case Management– student welfare, changing courses, etc
3. B2B engagements– External Partners, local authorities, other Higher Education establishments
4. Alumni interactions– Events, donation, etc
In addition to this, The programme will have various workstreams including integration to core systems (new and legacy), data modelling and so on.
Experience seeking:
-
Programme Manager/Director of Multi-million Pound CRM Implementations with at least one University/College/HE
-
Enterprise level with thousands of users
-
Excellent understanding of CRM. Not technical config but high-level understanding of Salesforce or D365 in terms of what is possible, key considerations
-
CRM Consolidation experience
-
Programme Lead on integrating CRM to other core systems + data modelling and other requirements
-
Strong senior stakeholder management experience. Gravitas to coordinate and lead and provide updates on delivery
-
Extensive experience of managing CRM specialist 3rd Party Solutions Providers
-
Ability to be based in Northwest 2-3 days per week – rest remote
-
Outside IR35 Contract