IT Analyst – Business Application and Processes - Zenzo Digital

3 Days Basingstoke/2 Days Remote
£30-35kpa + bens

Our client is a leading business providing fund administration, corporate services, and private wealth/fiduciary services. They operate in The Channel Islands, UK and internationally.

They have a clear focus to grow their Fund Administration offering to appeal to those fund managers looking for more peace of mind and consistency of delivery, particularly where client service standards might be falling with incumbent providers. To achieve this, they have developed a technology solution and on-boarding team that make it easy to transfer administrator, or set-up a new fund with complete confidence that they will plan the details with them up front.

About the Role

We are looking for a proactive and technically capable IT Service Desk Analyst to join their Group IT team. This is an entry-level position ideal for someone looking to begin or grow their career in IT support, working under the guidance of an experienced IT Analyst.
You will need some experience with Infrastructure such as AD, Azure, 365, Exchange but the primary focus of this role is to support users on business applications such as D365, iManage, PMS, and others.
You’ll be the first point of contact for technical support requests, helping to maintain the stability and performance of Application and work closely with their Managed Service Provider who are first port of call for 1st-3rd line Infrastructure support queries.
You will play a key role in supporting end users, resolving hardware and software issues, assisting with asset management, and contributing to wider IT improvement projects.
You’ll gain hands-on experience in IT service management, infrastructure support, cybersecurity practices, and digital workplace technologies.

Key Responsibilities:

Working closely with the IT Operations (Manager), your responsibilities will include:

User Support & Incident Management
- - Act as the first-line contact with for business application related queries, issues, and requests.
  - Work with IT service providers on fixes, upgrades and releases of business applications and general infrastructure.
  - Provide timely support for hardware, software, network, and system problems.
  - Log, track, and resolve tickets using the IT service desk system.
System Monitoring & Maintenance
- - Monitor key IT systems for uptime and performance.
  - Escalate incidents as required in line with internal procedures.
  - Support regular system checks, updates, and patching.
IT Asset & Inventory Management
- - Assist with the deployment and setup of and maintenance of laptops.
  - Help maintain accurate asset registers and documentation.

Technical & Project Support
- - Support ongoing IT projects (e.g., migrations, upgrades, rollouts).
  - Participate in user training, testing, and feedback sessions.
  - Help collect and document user and system requirements.
Security & Compliance
- - Assist with access reviews, user account management, and basic cybersecurity tasks.
  - Support data protection and compliance efforts through documentation and good practices.
Documentation & Knowledge Sharing
- - Maintain up-to-date user guides, FAQs, and troubleshooting resources.
  - Contribute to the internal knowledge base for repeat issues and solutions.

Qualifications & Experience

We welcome candidates who are starting out in their IT career but who bring enthusiasm, curiosity, and a service-first mindset.

Essential:

6 months to 2 years of experience in a similar IT support, help desk, or technical role.
Knowledge of Microsoft Windows, Office 365, and basic networking concepts.
Familiarity with IT service desk tools (e.g. ServiceNow,).

Desirable:

Exposure to Active Directory, Microsoft Exchange, or Azure.
Business Applications support such as D365, iManage or any other
Awareness of cybersecurity principles and IT compliance standards.
Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Fundamentals.

Skills & Competencies:

Strong interpersonal and communication skills, especially with non-technical users.
Basic troubleshooting skills for hardware, software, and connectivity issues.
High attention to detail and good documentation habits.
Ability to stay calm under pressure and prioritise tasks effectively.
Willingness to learn and contribute to a collaborative team environment
Strong sense of confidentiality, security awareness, and responsibility.

IT Analyst – Business Application and Processes

3 Days Basingstoke/2 Days Remote £30-35kpa + bens

Our client is a leading business providing fund administration, corporate services, and private wealth/fiduciary services. They operate in The Channel Islands, UK and internationally.

About the Role

We are looking for a proactive and technically capable IT Service Desk Analyst to join their Group IT team. This is an entry-level position ideal for someone looking to begin or grow their career in IT support, working under the guidance of an experienced IT Analyst.

You will need some experience with Infrastructure such as AD, Azure, 365, Exchange but the primary focus of this role is to support users on business applications such as D365, iManage, PMS, and others.

You’ll be the first point of contact for technical support requests, helping to maintain the stability and performance of Application and work closely with their Managed Service Provider who are first port of call for 1st-3rd line Infrastructure support queries.

You will play a key role in supporting end users, resolving hardware and software issues, assisting with asset management, and contributing to wider IT improvement projects.

You’ll gain hands-on experience in IT service management, infrastructure support, cybersecurity practices, and digital workplace technologies.

Key Responsibilities:

Working closely with the IT Operations (Manager), your responsibilities will include:

User Support & Incident Management

Act as the first-line contact with for business application related queries, issues, and requests.

Work with IT service providers on fixes, upgrades and releases of business applications and general infrastructure.

Provide timely support for hardware, software, network, and system problems.

Log, track, and resolve tickets using the IT service desk system.

System Monitoring & Maintenance

Monitor key IT systems for uptime and performance.

Escalate incidents as required in line with internal procedures.

Support regular system checks, updates, and patching.

IT Asset & Inventory Management

Assist with the deployment and setup of and maintenance of laptops.

Help maintain accurate asset registers and documentation.

Technical & Project Support

Support ongoing IT projects (e.g., migrations, upgrades, rollouts).

Participate in user training, testing, and feedback sessions.

Help collect and document user and system requirements.

Security & Compliance

Assist with access reviews, user account management, and basic cybersecurity tasks.

Support data protection and compliance efforts through documentation and good practices.

Documentation & Knowledge Sharing

Maintain up-to-date user guides, FAQs, and troubleshooting resources.

Contribute to the internal knowledge base for repeat issues and solutions.

Qualifications & Experience

We welcome candidates who are starting out in their IT career but who bring enthusiasm, curiosity, and a service-first mindset.

Essential:

6 months to 2 years of experience in a similar IT support, help desk, or technical role.

Knowledge of Microsoft Windows, Office 365, and basic networking concepts.

Familiarity with IT service desk tools (e.g. ServiceNow,).

Desirable:

Exposure to Active Directory, Microsoft Exchange, or Azure.

Business Applications support such as D365, iManage or any other

Awareness of cybersecurity principles and IT compliance standards.

Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Fundamentals.

Skills & Competencies:

Strong interpersonal and communication skills, especially with non-technical users.

Basic troubleshooting skills for hardware, software, and connectivity issues.

High attention to detail and good documentation habits.

Ability to stay calm under pressure and prioritise tasks effectively.

Willingness to learn and contribute to a collaborative team environment

Strong sense of confidentiality, security awareness, and responsibility.

3 Days Basingstoke/2 Days Remote
£30-35kpa + bens