Our client is a market leader in developing Enterprise Migration tools which is supplied to their major Partners to use on large scale migration projects. Their email archiving product especially has been used for successful migration projects across 43 different countries migrating archive email to Office 365.

Due to increased demand, we are now looking for a Technical Support Analyst or Product Support Specialist to support clients with this product. You will get excellent training to understand the complexities of this product and a great environment to work in. 50% of your work will be supporting tickets and 50% will be project work to improve the product.

This is a remote, client facing role so must be comfortable supporting clients remotely, troubleshooting and creating fixes.

You will:

  • Have experience working in an outsourced technical support environment or an MSP or other organisation that requires interaction with end clients to support products and projects

  • Ideally have a good understanding of the back end of Exchange, up to and ideally including Exchange online (not essential)

  • Ideally have exposure to O365.

  • Ideally experience of Migration projects to understand the process of migration work to determine if the Product is at fault or something else (Desirable)

  • Great Troubleshooting and fix experience

This role is 100% remote although they do like to meet up occasionally in the Bristol Area from time to time. This role would be joining a team of like-minded individuals where you love to get to the bottom of technical issues, fix and also do project work.