Our client is an international business and the largest of its kind in Europe operating across 20 countries. Their Digital Team deliver a number of products including Group wide, In-Country and specific business websites and portals and various Apps for their internal users and vast customer base. To respond to a large project pipeline, they are building a new team and require a Head of Design

Your role will be to lead project workstreams made up of UX Design, UI, researchers, Product Owners and following the product pipeline all the way through to near shore Engineering teams and testing. We are looking for someone that has a breadth of skills across these areas for customer centric apps and websites.

An example project is a Native App used for customers to make appointments, ecommerce engine, payment options and other features using single sign on. There is one for Sweden, but these need to be customised for each country.

Leadership Skills:

  • Mentor, Build and evolve your Team; identify resourcing needs, provide challenges and developmental opportunities to ensure that all team members reach their potential
  • Lead your team to meet expectations for productivity, quality, and goal accomplishment
  • Managing workload effectively and casting the right people for the right project based on business priorities

Practical Design/Hands on Experience:

  • Creating user-centred designs that take business requirements, market analysis, customer feedback and system metrics into account
  • Experience in planning, facilitating and analysing UX research techniques (such as usability testing, stakeholder interviews and card sorting)
  • The ability to quickly bring ideas to life through sketching, wireframing journey maps, or storyboards
  • The ability to create rapid interactive prototypes to be used to share your ideas with your team, stakeholders and test with users
  • Experience in planning and facilitating workshops to set direction and gather project requirements
  • Comfortable presenting research findings and speaking through your design decisions in a compelling way
  • A good knowledge of UX and user-centred design practices and the ability to use the appropriate methods, activities and tools to create useful and intuitive experiences and services
  • Demonstrable experience of researching, defining and designing experiences and services
  • Expertise in usability testing both for uncovering user problems and to hone your solutions
  • The ability to understand people’s needs, behaviours and motivations, and knack for solving for their problems
  • Strong influencing and collaboration skills having worked within a multi-disciplinary team and with stakeholders to define and shape the direction of projects undertaken
  • Good written and verbal communication skills and an aptitude for storytelling and presenting your ideas and opinions in a thoughtful and engaging way

This is an exciting opportunity to bring your hands on experience and leadership skills together.